About Course

The�Salesforce�customer portal provides customers the ability to track their own cases, includes a social networking�plug-in�that enables the user to join the conversation about their company on�social networking websites, provides analytical tools and other services including email alert, chat, Google search, and access to customers' entitlement and contracts.

Why sould we learn this course?

Salesforce�training is appropriate for individuals who want to help their organizations be present where customers acknowledge them, help their sales representatives with better account planning, enable better understanding of sales trends, and provide customizable sales insights.

Course Objectives

• Become a key stakeholder in increasing�Salesforce�ROI for your company
• Configure and manage Sales and Service Cloud
• Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support, and Management)
• Identify the basic components of SMART administration for�Salesforce.com
• Develop new applications using the declarative interface and Force.com fundamentals
• Implement automation, security, debugging, data validation, and customize apps
• Configure the user interface